At any organisation - especially those that have grown more complex
over time - it makes sense to split some tasks and responsibilities
into smaller units. Encouraging specialism, closer collaboration and
manageable focus can all bring benefits to the bottom line.
Nowhere is this illustrated better than in sport and entertainment.
A major sports team will have its players; its coaches and support
staff; physios and nutritionists to prepare the body; analysts to
feed the mind. Off the field, you have those whose role it is to
bring in money, those who reach out to fans through media and
community projects, those who keep the venue running, and many
others besides.
That expansion of roles and duties has only accelerated in the past
decade and each group will have their own internal benchmarks for
success. But in all the best-run teams in sport, everyone knows what
the real goal is and will pull together to reach it.
A focus on organisational growth, as well as departmental growth,
can stop in-house competitiveness from becoming destructive and
instead make it serve the greater good. The right outlook on data
can help to make that happen.
With the Phokus platform, you can see a fuller picture of your
business and how it works for your customers. You can learn more
about those customers, get a better sense of what they want and see
where their money and time are being spent across your whole
company.
That can help you to increase yield per head by directing people to
products and services that may also be right for them. It can have
that effect within the company, too, either by sending prospects
between departments or by demonstrating best practice that can work
right across the group.
By looking hard at the data, any business really can build something
greater than the sum of its parts.